Shipping policy

All orders are processed within 1-2 days after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Free shipping for orders over $150.

In-store pickup

You can skip the shipping fees with free local pickup at our Atlanta, Ga location where in-store pickup is available. After placing your order and selecting local pick up at checkout, your order will be prepared and ready for pick up within 1-3 days. We will send you an email when your order is ready along with instructions. Please have your order confirmation email with you when you come.

International Shipping

At this time we do not ship to countries outside of the United States of America.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for tracking information to become available.

If you haven't received your order within 10 business days of receiving your shipping confirmation email, please contact us at customextendluxhair@gmail.com with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges

We accept returns upto 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping cost for the return.

In the event that your order arrives damaged in any way, please email us as soon possible at customextendluxhair@gmail.com with your name, order number, and a photo of the item's condition. We address these on case-by-case basis and will try our best to work towards a satisfactory solution.

If you have any questions, please don't hesitate to contact us at customextendluxhair@gmail.com